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Contact

Housing applicants

We have introduced a new housing application form. 

Submit a new application immediately or by March 31, 2024, at the latest, and your housing application continues without interruption. All housing applications submitted from March 13, 2024, onwards will be saved in the new system and will be valid for three months.

Inquiries about housing applications

We do not respond to inquiries about applications by phone or email, nor can we provide interim information about applications.

If you have questions regarding applying for housing, you can find answers to them in our Chat. Also, visit the section Apply for housing on our website.
 

Editing and extending the validity period of the housing application

When you submitted the housing application, you received an email confirmation of it, along with a link to the applicant's online service. There, you can:

  • View and update the information in your housing application,
  • Extend the validity period of your application, or
  • Terminate the application if applying for housing is no longer relevant to you.

All changes will take effect immediately.

Whenever you amend your application, its validity period will be extended by three months. If your housing application expires, you must submit a new application.
 

Copy of the housing application for Kela

When filling out a new housing application, select "Yes" for the option "I want a summary by email" at the summary page, and you will receive a copy of the application in your email. 

When you need a copy of your current housing application:

  • Log in to the applicant's online service.
  • At the end of the application summary, select "Go to edit application".
  • Carefully review the details of the application and make any necessary changes.
  • Select the option "Yes" at the summary page section "I want a summary by email".
  • Submit the application.
     

Briefly about applying for housing

The majority of our housing options consist of state-subsidised ARA housing, and the principles guiding the selection of tenants are based on the law. The criteria for selection include the need for housing, wealth, and income.  We do not have a queuing system, but we try to offer housing to those who need it the most.

Apply for housing

If your wealth exceeds the wealth limits for ARA housing, you can apply for a non-subsidised rental apartment, which does not have urgency classifications or wealth limits. Espoon Asunnot has nearly 2,000 such rental apartments.

Our non-subsidised rental housing 
 

Residents

Apartment offer and moving to a new apartment

The customer service line +358 (0)9 3544 5000 is open Mon–Fri 9 am–12 noon. The price of the call is the mobile rate/local network rate.

As a resident, you can contact our customer service agent via chat. If we're not available, we'll direct you to our contact form. Once you leave your message there, we'll get back to you as soon as possible!

Our e-mail address is asiakaspalvelu@espoonasunnot.fi

Questions related to housing and the lease agreement

As a resident, you can contact our customer service agent via chat. If we're not available, we'll direct you to our contact form. Once you leave your message there, we'll get back to you as soon as possible!

The customer service line +358 (0)9 3544 5000 is open Mon–Fri 9 am–12 noon. The price of the call is the mobile rate/local network rate.

Our e-mail address is asiakaspalvelu@espoonasunnot.fi

The same number can be used to reach property managers Mon–Fri 9 am–11 am.

Rent payment or invoicing

The rent control telephone service will be closed from 28 March to 15 April due to a system upgrade.

Rent control Mon–Fri 9 am–11 am, tell. +358 (0)9 3544 5000. The price of the call is the mobile rate/local network rate.

Our e-mail address is asiakaspalvelu@espoonasunnot.fi

Parking spaces

Parking spaces cannot be rented or exchanged between 2 and 12 April 2024.

Renting or terminating a parking space is managed most suitably by filling out this form

As a resident, you can also contact our customer service agent via chat. If we're not available, we'll direct you to our contact form. Once you leave your message there, we'll get back to you as soon as possible!

The customer service line +358 (0)9 3544 5000 is open Mon–Fri 9 am–12 noon. The price of the call is the mobile rate/local network rate. Our e-mail address is asiakaspalvelu@espoonasunnot.fi

Fault report and service request

Find contact information for maintenance companies, waste management, cleaning, tending to greenery and snow clearance contractors here.

Before contacting the maintenance company, it is recommended to check from the responsibility table (pdf-file opens in a new tab) whether your matter is the responsibility of the maintenance company.

If you are not sure what the maintenance company of your building is, you can find it on our website under your building. The name and telephone number of the maintenance company can also be found on the notice board of your building.

Pickup and return of keys

You can find the contact information of the company responsible for the key management of your building (pickup and return of keys, parking permits, laundry tokens) here.

Partners and other operators

Switchboard

Our switchboard telephone +358 (0)9 3544 5000 is open Mon–Fri 9 am–12 noon. The price of the call is the mobile rate/local network rate.

You can send us an email to the address asiakaspalvelu@espoonasunnot.fi, from where your message will be forwarded to the correct person in our organization.

Invoicing

We accept electronic invoices, and all invoices must be sent in electronic format. You need the following information to send us electronic invoices:

Operator: CGI Suomi Oy
Operator ID: 003703575029
E-invoicing address: 003715652810