Fault reports
It is your responsibility to take good care of your apartment and to report any faults or deficiencies. If the fault needs to be fixed immediately, call the maintenance company. If the repair is not urgent, fill in a fault report on EAsy.
Faults that need to be repaired immediately
If the fault needs to be fixed immediately, call the maintenance company. An example is water damage.
The contact details of maintenance companies can be found on EAsy and on the noticeboard of your building.
Faults that do not need to be repaired immediately
Check the responsibility table to see if the maintenance company is responsible for repairing the fault.
If the maintenance company is responsible for repairing the fault:
- Log in to EAsy and report the fault. This will allow you to track the progress of your case in the online service.
- You can also use the online form to report a fault. In this case, you will not be able to track the progress of your case.