Residents

We serve our residents in many channels

In this section of the website, you can find useful information related to housing. You can also use the chatbot, which you can find at the bottom right of the page, if you have accepted the cookies. If you cannot find the answers to your questions, you can take care of your housing issues with us online, by phone and by email.

If you want to use phone or email, please contact Espoo Asunnot regarding: housing, contracts, housing offers, parking spaces and rent payment. If your matter concerns a fault report or a sauna reservation, please contact the maintenance company.

Many housing matters can be handled conveniently in the residents´online service EAsy, which is always open.

In EAsy, you can, for example:

check the status of your payments
pay invoices related to rent
submit a fault report and track its progress
read current resident notices about your building
keep your contact information up to date.

In EAsy, you can also find EAsychat. Our customer service professionals aim to be available via chat on weekdays from 12:00 pm to 3:00 pm.

If you need help getting started with or using EAsy, you can find instructions here.

Log in to EAsy

Frequently asked questions about housing

On this page, we have collected answers to frequently asked questions about housing.

Below the questions you will find the buttons to navigate to other pages in this section. They contain comprehensive information on matters related to rental housing.

Where can I report if something breaks in my home?

Urgent fault reports

For urgent issues, such as water damage, please call the maintenance company. Also contact them if you need help with door opening.

The contact details of maintenance companies can be found on EAsy and the noticeboard of your building.

Faults that do not need to be repaired immediately

Check the responsibility table to see if the maintenance company is responsible for repairing the fault.

If the maintenance company is responsible for repairing the fault:

Log in to EAsy and report the fault. This will allow you to track the progress of your case in the online service.
You can also use the online form to report a fault. In this case, you will not be able to track the progress of your case.

How can I book a sauna slot?

You can book a sauna time slot from your maintenance company. Please also contact the maintenance company if you want to cancel or change your sauna time slot. The contact details of your maintenance company can be found on EAsy and the noticeboard of your building.

You can find more information about sauna slots, how to book them and how much it costs on the “Common areas and the yard” page.

How do I get a parking space?

On the page “Parking spaces”, you will find information about parking spaces, their reservation and prices.

How can I act on behalf of someone else?

If you wish to handle housing-related matters on behalf of another person, you will need a power of attorney from them. A power of attorney authorises you to act on their behalf. We cannot provide you with any information unless we have received a written power of attorney in advance. You can find a template for the power of attorney on the “Forms” page.

What should I do if there are housing disturbances in the building?

If a neighbour’s actions disturb you, check out the guidelines on the “Housing disturbances” page.

What should I do if my apartment is too hot?

In the heating season, the target temperature in apartments is 21 degrees, which can vary by 1.5 degrees.

If you like cooler room air than the target temperature, you can turn the thermostat of the radiator to lower the temperature. If the temperature during the heating season is above the target temperature, please contact the property maintenance company.

In hot summer weather, indoor temperatures can become uncomfortably high. In such cases, the following tips can help keep your apartment slightly cooler:

Close the curtains or blinds during the day to prevent the sun from heating the apartment.
Air out your apartment early in the morning and late at night when the air is cooler outside. If possible, open windows on opposite sides to let fresh air flow through.
Turn off lights and electrical devices you don’t need as they generate extra heat.

What should I do if my apartment is too cold?

During the heating season, the target temperature is 21 degrees, which can vary by 1.5 degrees.

Almost all of our apartments have smart heating system. It automatically adjusts heating based on indoor temperature, house features, and weather forecasts.

If you feel that your home is cold, measure the temperature in the middle of the room at a height of about one metre.

If the temperature is below the target or the apartment feels draughty, read the instructions on the page “How to take care of your apartment”.

Who is responsible for snow removal and gritting?

Snow removal and gritting are usually the responsibility of the property maintenance company. The maintenance company clears snow from shared access routes and takes care of snow removal and gritting in front of building entrances.

If your apartment door opens directly out, you are responsible for clearing the snow off and gritting the access route to your front door. The same applies to the areas in front of separate storage unit doors.

If your apartment has a balcony or apartment yard, please remember to remove snow from those areas as well. They serve as emergency exits.

The maintenance company clears snow from the central area of the parking lot and the route leading to public roads. If you have a parking space, you are responsible for clearing it of snow. You are also responsible for clearing and gritting the narrow spaces between cars, together with the user of the adjacent parking space. More detailed information can be found in the terms and conditions of the parking space confirmation that you have received when reserving the parking space.