Frequently asked questions

You will receive an email confirmation immediately after submitting your housing application. The confirmation also tells you how long your application will remain valid.

The email includes a link to the applicant's online service. There, you can:

• view and update your application details,
• extend the validity of your application, or
• delete your application if you are no longer looking for housing.

All changes will take effect immediately. If your application has expired, you will need to submit a new one.

You or your co-applicant can update the application information through our online service.

1. Log in to the online service.
2. Select the application you want to edit.
3. Scroll to the bottom of the application summary to make changes.
4. Make the necessary updates and review the details on the summary page.
5. Submit the edited application to save your changes.

All updates will take effect immediately.

Each time you edit your application, its validity will be extended by three months. If your application has expired, you will need to submit a new one.

We will send you an email reminder two weeks before your application expires, so you don’t need to monitor the validity yourself.

You can also check the expiration date in the confirmation email you received when you submitted your application.

Yes. Your housing application is valid for three months. We will send you an email reminder two weeks before it expires.

You can update your application and extend its validity through the online service, as long as it is still active.

Yes, you can.

You can find more detailed information about resident selection on the Applying for an Apartment page.

Yes. If you no longer need housing, you can cancel your application through the online service.

Once cancelled, your application will be deleted immediately.

We are unable to estimate how long it might take to get an apartment. There are significantly more applicants than there are available apartments. Your chances of getting an apartment depend on the type of apartment you are applying for, the area you wish to live in, and any other preferences you may have. 

We do not have a queueing system. In resident selection, priority is given to applicants with a very urgent or urgent need for housing. These applicants make up the majority of all applications.

We will contact you if we are able to offer you an apartment.

No. There are far more applicants than available apartments.

For example, in 2024, we received over 37,000 applications. A total of 2,474 households were offered a rental apartment, most of them moving into a studio or a one-bedroom apartment.

Because the number of applications is many times higher than the number of available apartments, we are unable to offer a home to everyone. The highest demand is for smaller apartments.

Most of our rental apartments are state-subsidised. Resident selection for these apartments is based on legislation, and the decision is influenced by the applicant’s need for housing, assets, and income.

Priority is given to applicants with a very urgent need for housing and the lowest levels of wealth and income.

We also take into account the importance of having a diverse range of residents in our buildings.

Read more about the resident selection criteria.

Yes, the information you provide in your application affects whether we may be able to offer you an apartment. That’s why it’s important to complete your application carefully.

Please pay special attention to the following:

• Only choose areas where you are genuinely willing to live.
• Include only the preferences that truly matter to you (such as a lift, balcony, or parking space).
• List everyone who will be moving in with you.
• Make sure the maximum rent you specify is reasonable for the size of the apartment you're applying for.

Please note that there are more applicants than available apartments. We cannot guarantee an apartment, even if your application contains all the necessary information.

No.

We are unable to provide service by phone or email for the following reasons:

• We treat all applicants equally, and resident selections are based only on the information provided in applications.
• We cannot provide interim updates on the status of applications.
• We cannot make changes to applications on behalf of applicants.

The most important thing is that you complete your housing application carefully and keep it up to date in our online service.

If we are able to offer you an apartment, we will notify you by email and text message. So please make sure your contact details are up to date in the application.

The housing offer will be valid for three working days.

Yes.

The housing offer will include instructions on how to arrange a viewing. Please make sure to visit the apartment before accepting the offer.

An exception to this are new developments and renovation sites still under construction. In these cases, any possible viewings will be arranged closer to the completion date.

If you decide not to accept the apartment, please decline the offer in the online service before the offer expires. You can access the service through the link in the email.

Please also explain why you are declining the offer.

If you wish to continue applying for a rental apartment, make sure that your application details, preferred areas, and special wishes are up to date.

If you are no longer applying for a rental apartment from Espoon Asunnot, cancel your application in the online service. The application will be deleted immediately after cancellation.

If you want to change apartments, you need to submit a housing application.

• Complete the application carefully and explain why you want to move. The application is valid for three months, and you can edit its details through our online service while it remains valid.
• You can apply to change apartments only after you have lived in your current home for at least one year, or if the size of your household changes.

Please note that the income limits for state-subsidised rental apartments also apply to current residents of Espoon Asunnot. Exceptions to the income limits may be made if you need to move for reasons beyond your control.

No, we do not provide emergency housing. If you are in urgent need of accommodation, please contact the social services in your wellbeing services county. Parishes may also provide emergency accommodation.

Start by reading the instructions for using our on line service.

If you need:
• help with applying for a rental apartment from us or other landlords, please contact the City of Espoo’s housing counselling service (Edistia). You can find more information and contact details on the Edistia website.
• support in using a computer or online services, you can get help at Espoo service points and libraries.