Contact and service channels

Information about topics related to housing and lease agreements can be found in EAsy and on our website in the section Residents.

• In EAsy, you can, among other things, update your own contact information and add your bank account number, read resident bulletins and make a fault report.
• EAsy’s chatbot EAsyChat helps you with housing matters. If necessary, EAsyChat connects you with a customer service representative. They are available from noon to 15.00 on weekdays.

Customer service contact information
tel. 09 3544 5000 Mon–Fri 9.00–12.00
asiakaspalvelu@espoonasunnot.fi

Postal address
Espoon Asunnot Oy
Suomenlahdentie 1
02230 Espoo

In EAsy you can find information about your lease, invoices and payments from the start date of your lease. You can check if your payments are up to date and pay housing-related invoices in the “My finances & agreements” section.

Read more: If you have not paid your rent or if you have trouble paying your rent

Rent Control

tel. 09 3544 5000 Mon–Wed 9.00–11.00
asiakaspalvelu@espoonasunnot.fi

If you want to rent or cancel a parking space, please do so using this form.

You can also manage your parking affairs on EAsyChat. If necessary, EAsyChat connects you with a customer service representative. They are available from noon to 15.00 on weekdays.

Read more: Parking spaces

Customer service

tel. 09 3544 5000 Mon–Fri 9.00–12.00
asiakaspalvelu@espoonasunnot.fi

Faults that need to be repaired immediately 

If the fault needs to be fixed immediately, call the maintenance company. An example is water damage.

The contact details of maintenance companies can be found on EAsy and on the noticeboard of your building.

Faults that do not need to be repaired immediately

Check the responsibility table to see if the maintenance company is responsible for repairing the fault. 

If the maintenance company is responsible for repairing the fault:

• Log in to EAsy and report the fault. This will allow you to track the progress of your case in the online service.
• You can also use the online form to report a fault. In this case, you will not be able to track the progress of your case.

Switchboard tel. 09 3544 5000 Mon–Fri 9.00–12.00
asiakaspalvelu@espoonasunnot.fi

Mailing address
Espoon Asunnot Oy
Suomenlahdentie 1
02230 Espoo

Media representatives can contact us at viestinta@espoonasunnot.fi

• Communications manager Hanna-Maija Loikkanen, tel. 0400 387 384
• Communications specialist Ann-Marie Nystedt, tel. 050 336 2568
• Communications planner Hannele Leino, tel. 043 825 1372

Please note that we do not respond to customer calls.

Submit the invoice as an e-invoice. Please follow the instruction below, as well as any separate additional instructions.

Invoicing address
Espoon Asunnot Oy
Suomenlahdentie 1
02230 Espoo

E-invoice information
Business ID 1565281–0
E-invoice address: 003715652810
Operator: CGI Suomi Oy
Intermediator ID: 003703575029

Invoice must meet the following requirements

• The invoice is addressed to Espoon Asunnot Oy.
• The invoice contains all the information required by the Value Added Tax Act.
• The total amount of the invoice rows is the same as the total amount of the invoice.
• The invoice shows:
  • The official name of the supplier/seller as recorded in the Trade Register or Tax Administration Register
  • Supplier’s/seller’s business ID or VAT ID
  • Property name (address), as well as cost centre and property group number and premises type (=portfolio AS, VY, LT, PK, PT)
  • Identification for the repaired premises, such as apartment number
  • Explanation or justification of the transaction to be invoiced (goods or services to be delivered)
  • The amount and unit of the transaction to be invoiced, such as 3 hours or 3 pieces
  • Commission number provided by the customer when ordering
  • Name of the customer, i.e. Espoon Asunnot Oy’s contact person
  • If applicable, the commission notification number of the property management system. Commissions made through the property management system must be invoiced with one invoice within one (1) month of the completion of the commission.
  • If it was requested when placing the order for the commission that the invoice has the word “insurance”, it must appear on the invoice.

We have the right to return incorrect, incomplete or non-compliant invoices to the supplier for correction.

Invoice attachments

All documents related to the invoice must be attached electronically. If the attachments cannot be sent electronically with the invoice, they must be sent by e-mail to talous@espoonasunnot.fi no later than the day the invoice is sent.

Example of attachments

• Copy of order
• A copy of the work phase certificate, which corresponds to the payment item table for the contract and which has been approved by the customer.
• Name of the representative of Espoon Asunnot Oy or the real estate maintenance company representing Espoon Asunnot who placed the order
• A statement explaining the following: the part of the payment that is the responsibility of the tenant, a description of the fault and the work performed, as well as a justification and cost breakdown of the work and supplies to the extent known to the supplier.

Credit notes

If the original invoice is incorrect, the supplier must send Espoon Asunnot a credit note and a new correct invoice. The credit note must show the original invoice number and reference information. We do not pay delay penalty if the payment of the invoice is delayed due to an error or the processing of a complaint.

Please send any invoicing inquiries to talous@espoonasunnot.fi

We welcome open and respectful discussion on our social media channels.
Everyone is free to join the conversation, as long as messages follow good manners, comply with the law, and respect everyone’s privacy.

The following are not allowed on our social media

• advertising
• political or ideological campaigns
• spreading false information intentionally
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If you violate these rules, we may

• delete or hide your message
• give you a warning about inappropriate behaviour, and/or
• block your access to our social media channels.