Rent payment

When you pay your rent, please always use the standard reference number in your invoice to ensure your payment arrives quickly. The easiest way to pay the rent is by making an e-invoice agreement.

Due date

The rent is paid on the 4th day of each month, or on the following working day if the due date falls on a weekend.
 

Easy e-invoice

An e-invoice is easy to use. When you use an e-invoice, you do not have to enter long account and reference numbers. The invoice will come directly to your online bank with all the correct payment details automatically in place. No more typing errors! 

The invoice will also not be forgotten, especially if you choose to have it automatically charged from your account on the due date. After issuing an e-invoice authorisation, all you need to do is to ensure that your account has sufficient funds on the due date of the invoice. E-invoicing also brings freedom, as you can receive and pay it wherever and whenever you want, for example during a holiday trip. 

It will take some time to activate the e-invoice. If you have activated the e-invoice before the 15th of the month, your next month’s rent invoice will already be an e-invoice. However, please remember to check that the first e-invoice arrives on time and is charged from your account.

If you receive housing allowance and Kela pays the allowance amount directly to Espoon Asunnot, you can adopt rent payment with the e-invoice, but you must edit the amount on the invoice in your online bank to correspond to the amount you pay yourself. 

The e-invoice is also an environmentally-friendly choice. 
 

E-invoice activation

You can activate the e-invoice in your own online bank by navigating to the e-invoice section “e-lasku” and searching for “Espoon Asunnot Oy” as the issuer. Once you accept the agreement, you will receive the invoices directly to your online bank. 

You can choose from the following options:

  • You confirm each received payment in your online bank, after which it will be debited from your account. 
  • The payment will be automatically debited from your account on the due date. 

More detailed instructions on the activation of the e-invoice can be found on your bank’s website.
 

If the rent is not paid

Payment plan

If you know you will be late in paying your rent, please contact Espoon Asunnot’s Rent Control (Vuokravalvonta) and ask about the opportunity to have a payment plan. By contacting Rent Control in time, you can avoid judicial debt collection and higher costs.

You can contact Rent Control by calling the Espoon Asunnot telephone service and selecting “rents” (“vuokrat”) from the number menu. Tel. 09 3544 5000 on weekdays at 9:00–11:00.

If a resident fails to pay the rent and has not contacted Rent Control, we will send them a payment request. If the resident repeatedly fails to pay the rent despite the payment request, the rent can be collected through the district court.

Housing allowance

If you are having difficulties paying your rent, it is also a good idea to find out from Kela (the Social Insurance Institution of Finland) about the opportunity to receive housing allowance and income support. The Kela website includes a calculator that you can use to estimate if you are eligible for housing allowance. You can also complete an application for housing allowance on the Kela website.

Housing counselling

If your situation in life is challenging and you need help with everyday financial management, you can contact Espoon Asunnot’s Housing Counselling.

Housing advisors investigate the resident’s situation comprehensively and, together with the resident, seek solutions to various problem situations. They work closely with Espoo’s social and family services, for example.

If necessary, the housing advisors will help the resident to get the necessary support network around them and direct them to suitable services. The housing advisors are professionals in the social sector and are bound by confidentiality in their work.

You can contact them by e-mail at asumisneuvojat@espoonasunnot.fi or by calling the Espoon Asunnot telephone service, selecting “exchange” (“vaihde”) from the menu and leaving a call-back request. Tel. 09 3544 5000 on weekdays at 9:00–15:00.

 

Customer service contact information

Can’t find the information you are looking for? Our customer service will be happy to answer your questions. 

Guide till Good Living

This guide is designed to help you take care of your home. It includes useful tips for home maintenance and answers to any concerns you may have.